These Terms and Conditions (“Terms”) govern your access to and use of the website, services, software, tools, dashboards, reports, communications, and related offerings provided by Statos (“Company,” “we,” “us,” or “our”).
By accessing our website, purchasing services, creating an account, signing an agreement, or using our services, you agree to these Terms.
If you do not agree, you may not use our website or services.
1. Company Services
Statos provides reputation management services for local businesses.
Our services may include:
Review generation strategy
Review request campaigns
Customer feedback collection
Review monitoring
Review response support
Reputation reporting
Business listing support
Local presence optimization
Customer messaging
Review platform guidance
Reputation repair strategy
Social proof strategy
Dashboard access
Consulting and training
Automated email or SMS review requests
Competitor reputation analysis
Online sentiment tracking
Specific services will be described in your proposal, order form, invoice, statement of work, subscription plan, or service agreement.
2. Eligibility
To use our services, you must:
Be at least 18 years old
Have authority to represent the business you enroll
Provide accurate information
Use the services for lawful business purposes
Comply with these Terms
Comply with applicable laws and platform policies
If you use our services on behalf of a company, you represent that you have authority to bind that company to these Terms.
3. Client Responsibilities
You are responsible for:
Providing accurate business information
Providing accurate customer contact information
Maintaining lawful customer communication practices
Obtaining necessary consent to contact customers
Complying with email, SMS, privacy, advertising, and consumer protection laws
Complying with review platform policies
Reviewing and approving messaging where required
Responding to customer complaints appropriately
Maintaining access to your business profiles
Keeping login credentials secure
Paying fees on time
Cooperating with onboarding and service delivery
You are solely responsible for the products, services, customer experiences, and business practices that generate your reviews and reputation.
4. Ethical Review Practices
You agree not to use our services for fake, misleading, deceptive, illegal, or unethical review activity.
You may not use our services to:
Create fake reviews
Buy or sell reviews
Post reviews from employees, owners, family members, or insiders without proper disclosure
Use AI-generated reviews presented as genuine customer experiences
Review your own business under a false identity
Post fake negative reviews about competitors
Pressure customers to remove honest negative reviews
Threaten or retaliate against reviewers
Offer compensation only for positive reviews
Condition incentives on review sentiment
Prevent customers from leaving negative feedback
Misrepresent review ratings or consumer opinions
Selectively solicit only happy customers where prohibited
Hide or suppress legitimate criticism unlawfully
The FTC’s review and testimonial guidance addresses fake reviews, deceptive review practices, insider reviews, review suppression, and other review-related practices.
We reserve the right to suspend or terminate services if we believe you are using our services in a way that violates law, platform rules, consumer protection standards, or these Terms.
5. No Guarantee of Results
We do not guarantee:
A specific number of reviews
A specific star rating
Removal of negative reviews
Suppression of negative content
Higher search rankings
Increased revenue
Increased leads
Approval by third-party platforms
Any specific business outcome
Reputation management results depend on many factors outside our control, including customer experience, customer willingness to leave reviews, review platform algorithms, platform moderation decisions, business operations, market conditions, and competitor activity.
We may provide strategy, software, support, and recommendations, but we cannot control what customers say or how third-party platforms treat reviews.
6. Review Removal and Dispute Assistance
We may assist with identifying reviews that may violate platform policies and may help prepare or submit removal requests.
However, you understand and agree that:
We cannot guarantee review removal
Third-party platforms make final decisions
Negative reviews are not automatically removable
Honest customer opinions may remain online
Platform decisions may change
Review removal timelines are outside our control
We will not knowingly submit false claims to platforms.
7. Customer Lists and Contact Data
If you provide customer lists or contact information, you represent and warrant that:
The information is accurate
You lawfully collected the information
You have the right to provide it to us
You have any required consent to contact those individuals
Use of the information will not violate privacy, telemarketing, SMS, email, or consumer protection laws
You will promptly notify us of opt-outs, consent withdrawals, or deletion requests
You are responsible for honoring customer opt-out requests and ensuring your customer communications comply with applicable law.
8. SMS and Email Compliance
If our services include email or SMS campaigns, you agree to comply with all applicable communication laws and rules.
You are responsible for:
Obtaining proper consent
Avoiding spam
Honoring opt-outs
Providing accurate sender information
Avoiding deceptive subject lines or messages
Maintaining accurate customer records
Ensuring messages are appropriate and lawful
We may refuse to send messages that we believe are unlawful, misleading, abusive, or likely to violate platform or carrier rules.
9. Account Access and Security
You may be required to create an account or provide access to third-party business profiles.
You agree to:
Keep login credentials confidential
Use strong passwords
Notify us of unauthorized access
Provide accurate account information
Not share access with unauthorized users
Not interfere with our systems
Not attempt to bypass security controls
You are responsible for activity under your account.
10. Third-Party Platforms
Our services may interact with third-party platforms such as Google, Facebook, Yelp, Apple, Bing, CRM tools, email platforms, SMS providers, payment processors, and analytics tools.
You understand that:
Third-party platforms are not controlled by us
Their rules may change
Their APIs or features may change
They may suspend, restrict, or remove content
They may deny review removal requests
They may limit access to data
Their decisions may affect service performance
We are not liable for third-party platform actions, errors, outages, policy changes, or enforcement decisions.
11. Fees and Payment
You agree to pay all fees described in your order form, invoice, subscription plan, or service agreement.
Unless otherwise stated:
Fees are billed in advance
Monthly plans renew automatically
Setup fees are non-refundable
Subscription fees are non-refundable once billed
Late payments may result in suspension
You are responsible for taxes
Failed payments may result in service interruption
Chargebacks may result in account termination
You authorize us or our payment processor to charge your payment method for recurring fees until canceled.
12. Subscription Term and Cancellation
Your subscription begins on the date stated in your agreement, checkout page, or invoice.
Unless otherwise stated, subscriptions renew monthly until canceled.
To cancel, you must provide written notice to:
Terms and Conditions
Effective Date: 06/08/2026
These Terms and Conditions (“Terms”) govern your access to and use of the website, services, software, tools, dashboards, reports, communications, and related offerings provided by Statos (“Company,” “we,” “us,” or “our”).
By accessing our website, purchasing services, creating an account, signing an agreement, or using our services, you agree to these Terms.
If you do not agree, you may not use our website or services.
1. Company Services
Statos provides reputation management services for local businesses.
Our services may include:
Review generation strategy
Review request campaigns
Customer feedback collection
Review monitoring
Review response support
Reputation reporting
Business listing support
Local presence optimization
Customer messaging
Review platform guidance
Reputation repair strategy
Social proof strategy
Dashboard access
Consulting and training
Automated email or SMS review requests
Competitor reputation analysis
Online sentiment tracking
Specific services will be described in your proposal, order form, invoice, statement of work, subscription plan, or service agreement.
2. Eligibility
To use our services, you must:
Be at least 18 years old
Have authority to represent the business you enroll
Provide accurate information
Use the services for lawful business purposes
Comply with these Terms
Comply with applicable laws and platform policies
If you use our services on behalf of a company, you represent that you have authority to bind that company to these Terms.
3. Client Responsibilities
You are responsible for:
Providing accurate business information
Providing accurate customer contact information
Maintaining lawful customer communication practices
Obtaining necessary consent to contact customers
Complying with email, SMS, privacy, advertising, and consumer protection laws
Complying with review platform policies
Reviewing and approving messaging where required
Responding to customer complaints appropriately
Maintaining access to your business profiles
Keeping login credentials secure
Paying fees on time
Cooperating with onboarding and service delivery
You are solely responsible for the products, services, customer experiences, and business practices that generate your reviews and reputation.
4. Ethical Review Practices
You agree not to use our services for fake, misleading, deceptive, illegal, or unethical review activity.
You may not use our services to:
Create fake reviews
Buy or sell reviews
Post reviews from employees, owners, family members, or insiders without proper disclosure
Use AI-generated reviews presented as genuine customer experiences
Review your own business under a false identity
Post fake negative reviews about competitors
Pressure customers to remove honest negative reviews
Threaten or retaliate against reviewers
Offer compensation only for positive reviews
Condition incentives on review sentiment
Prevent customers from leaving negative feedback
Misrepresent review ratings or consumer opinions
Selectively solicit only happy customers where prohibited
Hide or suppress legitimate criticism unlawfully
The FTC’s review and testimonial guidance addresses fake reviews, deceptive review practices, insider reviews, review suppression, and other review-related practices.
We reserve the right to suspend or terminate services if we believe you are using our services in a way that violates law, platform rules, consumer protection standards, or these Terms.
5. No Guarantee of Results
We do not guarantee:
A specific number of reviews
A specific star rating
Removal of negative reviews
Suppression of negative content
Higher search rankings
Increased revenue
Increased leads
Approval by third-party platforms
Any specific business outcome
Reputation management results depend on many factors outside our control, including customer experience, customer willingness to leave reviews, review platform algorithms, platform moderation decisions, business operations, market conditions, and competitor activity.
We may provide strategy, software, support, and recommendations, but we cannot control what customers say or how third-party platforms treat reviews.
6. Review Removal and Dispute Assistance
We may assist with identifying reviews that may violate platform policies and may help prepare or submit removal requests.
However, you understand and agree that:
We cannot guarantee review removal
Third-party platforms make final decisions
Negative reviews are not automatically removable
Honest customer opinions may remain online
Platform decisions may change
Review removal timelines are outside our control
We will not knowingly submit false claims to platforms.
7. Customer Lists and Contact Data
If you provide customer lists or contact information, you represent and warrant that:
The information is accurate
You lawfully collected the information
You have the right to provide it to us
You have any required consent to contact those individuals
Use of the information will not violate privacy, telemarketing, SMS, email, or consumer protection laws
You will promptly notify us of opt-outs, consent withdrawals, or deletion requests
You are responsible for honoring customer opt-out requests and ensuring your customer communications comply with applicable law.
8. SMS and Email Compliance
If our services include email or SMS campaigns, you agree to comply with all applicable communication laws and rules.
You are responsible for:
Obtaining proper consent
Avoiding spam
Honoring opt-outs
Providing accurate sender information
Avoiding deceptive subject lines or messages
Maintaining accurate customer records
Ensuring messages are appropriate and lawful
We may refuse to send messages that we believe are unlawful, misleading, abusive, or likely to violate platform or carrier rules.
9. Account Access and Security
You may be required to create an account or provide access to third-party business profiles.
You agree to:
Keep login credentials confidential
Use strong passwords
Notify us of unauthorized access
Provide accurate account information
Not share access with unauthorized users
Not interfere with our systems
Not attempt to bypass security controls
You are responsible for activity under your account.
10. Third-Party Platforms
Our services may interact with third-party platforms such as Google, Facebook, Yelp, Apple, Bing, CRM tools, email platforms, SMS providers, payment processors, and analytics tools.
You understand that:
Third-party platforms are not controlled by us
Their rules may change
Their APIs or features may change
They may suspend, restrict, or remove content
They may deny review removal requests
They may limit access to data
Their decisions may affect service performance
We are not liable for third-party platform actions, errors, outages, policy changes, or enforcement decisions.
11. Fees and Payment
You agree to pay all fees described in your order form, invoice, subscription plan, or service agreement.
Unless otherwise stated:
Fees are billed in advance
Monthly plans renew automatically
Setup fees are non-refundable
Subscription fees are non-refundable once billed
Late payments may result in suspension
You are responsible for taxes
Failed payments may result in service interruption
Chargebacks may result in account termination.
You authorize us or our payment processor to charge your payment method for recurring fees until canceled.
12. Subscription Term and Cancellation
Your subscription begins on the date stated in your agreement, checkout page, or invoice.
Unless otherwise stated, subscriptions renew monthly until canceled.
Cancellation must be received at least [Number] days before the next billing date
Services continue through the paid billing period
No prorated refunds unless required by law or stated in writing
Past-due balances remain owed
We may delete or deactivate account access after cancellation
If you signed a fixed-term agreement, early cancellation may not relieve you of the obligation to pay the remaining balance.
13. Refund Policy
Unless otherwise stated in a written agreement, all fees are non-refundable.
We do not provide refunds for:
Failure to receive desired reviews
Failure to remove negative reviews
Failure to increase ratings
Platform policy changes
Client failure to provide required information
Client failure to use the services
Client dissatisfaction caused by factors outside our control
Early cancellation after services have started
At our sole discretion, we may issue credits, partial refunds, or service extensions.
14. Client Content
“Client Content” means business information, logos, trademarks, images, customer lists, messages, review responses, testimonials, feedback, and other materials you provide to us.
You grant us a limited license to use Client Content as necessary to provide services, including:
Creating campaigns
Sending review requests
Preparing reports
Managing listings
Responding to reviews with your approval
Displaying approved testimonials
Providing support
You represent that you have all necessary rights to provide Client Content to us.
You are responsible for the accuracy, legality, and appropriateness of Client Content.
15. Review Responses and Public Statements
If we draft review responses, social proof content, business descriptions, or customer-facing messages, you are responsible for reviewing and approving them before publication unless your service agreement authorizes us to publish on your behalf.
You agree that public responses should be truthful, professional, non-defamatory, non-harassing, and compliant with privacy rules.
You should not publicly disclose private customer information, health information, financial information, or other sensitive details in review responses.
16. Intellectual Property
Our website, software, systems, processes, templates, reports, designs, text, graphics, branding, workflows, and other materials are owned by us or our licensors.
You may not:
Copy our materials
Resell our services
Reverse engineer our software
Misuse our trademarks
Remove copyright notices
Share proprietary templates without permission
Reproduce reports for unauthorized commercial use
Use our materials to build a competing service
Subject to your payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use deliverables we create specifically for your business for your internal business purposes.
17. Confidentiality
Each party may receive confidential information from the other.
Confidential information may include:
Business strategies
Pricing
Customer lists
Login credentials
Campaign data
Reports
Software access
Sales processes
Non-public business information
Technical information
Each party agrees to use reasonable care to protect confidential information and not disclose it except as necessary to perform services or as required by law.
18. Acceptable Use
You may not use our website or services to:
Violate any law
Infringe intellectual property rights
Send spam
Harass or threaten others
Upload malware
Interfere with our systems
Scrape or copy our website
Misrepresent your identity
Submit false business information
Manipulate reviews unlawfully
Violate third-party platform policies
Collect information without authorization
Engage in deceptive marketing
Damage our reputation or systems
We may suspend or terminate access for suspected violations.
19. Compliance With Laws
You agree to comply with all laws and regulations applicable to your business and your use of our services, including laws related to:
Advertising
Consumer protection
Privacy
Data security
Email marketing
SMS marketing
Telemarketing
Reviews and testimonials
Intellectual property
Unfair or deceptive practices
Industry-specific rules
Businesses should also be mindful that the Consumer Review Fairness Act protects consumers’ ability to share honest opinions about a business’s products, services, or conduct.
20. Disclaimers
Our website and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we disclaim all warranties, including:
Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability
Error-free operation
Specific business outcomes
We do not warrant that our services will be uninterrupted, secure, or free of errors.
21. Limitation of Liability
To the fullest extent permitted by law, Statos will not be liable for:
Lost profits
Lost revenue
Lost business opportunities
Loss of goodwill
Loss of data
Platform suspensions
Removed reviews
Negative reviews
Search ranking changes
Indirect damages
Incidental damages
Consequential damages
Punitive damages
Our total liability for any claim will not exceed the amount you paid us in the [three/six/twelve] months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.
22. Indemnification
You agree to defend, indemnify, and hold harmless Statos, its owners, employees, contractors, agents, partners, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:
Your use of our services
Your violation of these Terms
Your violation of law
Your violation of platform policies
Your customer communications
Your products or services
Your customer disputes
Your Client Content
Your review practices
Your failure to obtain consent
Your misuse of customer data
Your infringement of third-party rights
23. Suspension and Termination
We may suspend or terminate your access to services if:
You fail to pay fees
You violate these Terms
You provide false information
You misuse customer data
You engage in unethical review practices
You violate platform policies
You create legal risk for us
You use abusive or threatening language toward our team
Your account creates security risks
We are required to do so by law
Upon termination:
Your access may be disabled
Outstanding fees remain due
We may delete or retain data according to our Privacy Policy and legal obligations
Sections intended to survive termination will remain in effect
24. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including:
If the dispute cannot be resolved informally, the dispute will be handled according to the laws of Indiana, unless otherwise required by law.
Optional arbitration clause:
Any dispute arising from these Terms or our services shall be resolved by binding arbitration in Indiana, rather than in court, except that either party may bring claims in small claims court where permitted.
You and Statos agree to bring claims only on an individual basis and not as part of a class action, class arbitration, or representative action, where permitted by law.
Have an attorney review this section before using it because arbitration and class action waiver rules vary.
26. Governing Law
These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.
Venue for any permitted court proceeding will be in the state or federal courts located in Indiana, unless otherwise required by law.
27. Changes to These Terms
We may update these Terms from time to time.
When we update them, we will revise the “Last Updated” date. Your continued use of our website or services after updated Terms are posted means you accept the changes.
28. Electronic Communications
You agree that communications between you and us may occur electronically.
Electronic communications may include:
Emails
Website notices
Dashboard messages
SMS messages
Digital agreements
Electronic invoices
Online forms
You agree that electronic communications satisfy any legal requirement that communications be in writing, where permitted by law.
29. Entire Agreement
These Terms, together with any signed agreement, order form, invoice, Privacy Policy, and any incorporated policies, constitute the entire agreement between you and Statos regarding the services.
If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls.
Cancellation must be received at least [Number] days before the next billing date
Services continue through the paid billing period
No prorated refunds unless required by law or stated in writing
Past-due balances remain owed
We may delete or deactivate account access after cancellation
If you signed a fixed-term agreement, early cancellation may not relieve you of the obligation to pay the remaining balance.
13. Refund Policy
Unless otherwise stated in a written agreement, all fees are non-refundable.
We do not provide refunds for:
Failure to receive desired reviews
Failure to remove negative reviews
Failure to increase ratings
Platform policy changes
Client failure to provide required information
Client failure to use the services
Client dissatisfaction caused by factors outside our control
Early cancellation after services have started
At our sole discretion, we may issue credits, partial refunds, or service extensions.
14. Client Content
“Client Content” means business information, logos, trademarks, images, customer lists, messages, review responses, testimonials, feedback, and other materials you provide to us.
You grant us a limited license to use Client Content as necessary to provide services, including:
Creating campaigns
Sending review requests
Preparing reports
Managing listings
Responding to reviews with your approval
Displaying approved testimonials
Providing support
You represent that you have all necessary rights to provide Client Content to us.
You are responsible for the accuracy, legality, and appropriateness of Client Content.
15. Review Responses and Public Statements
If we draft review responses, social proof content, business descriptions, or customer-facing messages, you are responsible for reviewing and approving them before publication unless your service agreement authorizes us to publish on your behalf.
You agree that public responses should be truthful, professional, non-defamatory, non-harassing, and compliant with privacy rules.
You should not publicly disclose private customer information, health information, financial information, or other sensitive details in review responses.
16. Intellectual Property
Our website, software, systems, processes, templates, reports, designs, text, graphics, branding, workflows, and other materials are owned by us or our licensors.
You may not:
Copy our materials
Resell our services
Reverse engineer our software
Misuse our trademarks
Remove copyright notices
Share proprietary templates without permission
Reproduce reports for unauthorized commercial use
Use our materials to build a competing service
Subject to your payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use deliverables we create specifically for your business for your internal business purposes.
17. Confidentiality
Each party may receive confidential information from the other.
Confidential information may include:
Business strategies
Pricing
Customer lists
Login credentials
Campaign data
Reports
Software access
Sales processes
Non-public business information
Technical information
Each party agrees to use reasonable care to protect confidential information and not disclose it except as necessary to perform services or as required by law.
18. Acceptable Use
You may not use our website or services to:
Violate any law
Infringe intellectual property rights
Send spam
Harass or threaten others
Upload malware
Interfere with our systems
Scrape or copy our website
Misrepresent your identity
Submit false business information
Manipulate reviews unlawfully
Violate third-party platform policies
Collect information without authorization
Engage in deceptive marketing
Damage our reputation or systems
We may suspend or terminate access for suspected violations.
19. Compliance With Laws
You agree to comply with all laws and regulations applicable to your business and your use of our services, including laws related to:
Advertising
Consumer protection
Privacy
Data security
Email marketing
SMS marketing
Telemarketing
Reviews and testimonials
Intellectual property
Unfair or deceptive practices
Industry-specific rules
Businesses should also be mindful that the Consumer Review Fairness Act protects consumers’ ability to share honest opinions about a business’s products, services, or conduct.
20. Disclaimers
Our website and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we disclaim all warranties, including:
Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability
Error-free operation
Specific business outcomes
We do not warrant that our services will be uninterrupted, secure, or free of errors.
21. Limitation of Liability
To the fullest extent permitted by law, Statos will not be liable for:
Lost profits
Lost revenue
Lost business opportunities
Loss of goodwill
Loss of data
Platform suspensions
Removed reviews
Negative reviews
Search ranking changes
Indirect damages
Incidental damages
Consequential damages
Punitive damages
Our total liability for any claim will not exceed the amount you paid us in the [three/six/twelve] months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.
22. Indemnification
You agree to defend, indemnify, and hold harmless Statos, its owners, employees, contractors, agents, partners, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:
Your use of our services
Your violation of these Terms
Your violation of law
Your violation of platform policies
Your customer communications
Your products or services
Your customer disputes
Your Client Content
Your review practices
Your failure to obtain consent
Your misuse of customer data
Your infringement of third-party rights
23. Suspension and Termination
We may suspend or terminate your access to services if:
You fail to pay fees
You violate these Terms
You provide false information
You misuse customer data
You engage in unethical review practices
You violate platform policies
You create legal risk for us
You use abusive or threatening language toward our team
Your account creates security risks
We are required to do so by law
Upon termination:
Your access may be disabled
Outstanding fees remain due
We may delete or retain data according to our Privacy Policy and legal obligations
Sections intended to survive termination will remain in effect
24. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including:
If the dispute cannot be resolved informally, the dispute will be handled according to the laws of [State], unless otherwise required by law.
Optional arbitration clause:
Any dispute arising from these Terms or our services shall be resolved by binding arbitration in Indiana, rather than in court, except that either party may bring claims in small claims court where permitted.
You and Statos agree to bring claims only on an individual basis and not as part of a class action, class arbitration, or representative action, where permitted by law.
Have an attorney review this section before using it because arbitration and class action waiver rules vary.
26. Governing Law
These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.
Venue for any permitted court proceeding will be in the state or federal courts located in Indiana, unless otherwise required by law.
27. Changes to These Terms
We may update these Terms from time to time.
When we update them, we will revise the “Last Updated” date. Your continued use of our website or services after updated Terms are posted means you accept the changes.
28. Electronic Communications
You agree that communications between you and us may occur electronically.
Electronic communications may include:
Emails
Website notices
Dashboard messages
SMS messages
Digital agreements
Electronic invoices
Online forms
You agree that electronic communications satisfy any legal requirement that communications be in writing, where permitted by law.
29. Entire Agreement
These Terms, together with any signed agreement, order form, invoice, Privacy Policy, and any incorporated policies, constitute the entire agreement between you and Statos regarding the services.
If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls.
