This Privacy Policy explains how Statos (“Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you visit our website, contact us, request information, purchase our services, use our reputation management platform, or otherwise interact with us.
We provide reputation management, review generation, review monitoring, customer feedback, local business reputation strategy, business listing support, messaging, reporting, and related digital marketing services to local businesses.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through technology, from our business clients, and from third-party platforms or service providers.
1.1 Information You Provide to Us
We may collect personal and business information when you:
Fill out a contact form
Schedule a consultation
Request a quote
Subscribe to emails or SMS messages
Purchase services
Create an account
Communicate with our team
Submit business information for reputation management services
Upload customer lists or customer contact information
Use our reporting dashboards, review request tools, or messaging systems
This information may include:
Name
Business name
Job title
Email address
Phone number
Business address
Website URL
Billing address
Payment information
Login credentials
Messages you send us
Customer lists submitted by business clients
Customer names, emails, phone numbers, and transaction-related details
Review links, review responses, and customer feedback
Business profile information
Social media or directory profile information
Any other information you choose to provide
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Time and date of visit
Clicks and website interactions
Approximate location based on IP address
Cookies and similar tracking technologies
Session data
Analytics data
This information helps us understand how visitors use our website, improve performance, troubleshoot errors, secure our systems, and improve our marketing.
1.3 Information From Business Clients
Because we provide reputation management services to local businesses, our clients may provide us with information about their customers for the purpose of requesting feedback, sending review invitations, monitoring customer experience, or managing reputation campaigns.
This may include:
Customer name
Customer phone number
Customer email address
Date of service or purchase
Location visited
Assigned staff member
Customer feedback
Review status
Communication history
Opt-out preferences
Our clients are responsible for ensuring they have the legal right to provide this information to us and to use it for customer communication, review requests, feedback collection, and reputation management.
1.4 Information From Third-Party Platforms
We may collect or receive information from third-party platforms, including:
Google Business Profile
Facebook
Yelp
Bing Places
Apple Business Connect
TripAdvisor
Better Business Bureau
Industry-specific directories
CRM systems
Email marketing platforms
SMS providers
Payment processors
Analytics tools
Advertising platforms
Scheduling tools
This information may include business listing data, public reviews, ratings, review text, customer feedback, profile URLs, public business information, and campaign performance data.
We do not control the privacy practices of third-party platforms. Your use of those platforms is governed by their own policies.
2. How We Use Information
We may use collected information for the following purposes:
2.1 To Provide Our Services
We may use information to:
Provide reputation management services
Create and manage review request campaigns
Monitor online reviews
Generate reports
Respond to customer inquiries
Help clients manage business listings
Assist with review response strategy
Send customer feedback requests
Identify reputation trends
Provide account support
Maintain client dashboards
Improve local search visibility efforts
Track campaign performance
Manage client onboarding
Deliver contracted services
2.2 To Communicate With You
We may use information to:
Respond to contact form submissions
Schedule consultations
Send service updates
Send invoices or payment reminders
Provide customer support
Send account notices
Send administrative messages
Notify you of policy updates
Send marketing emails, where permitted
2.3 To Send Review and Feedback Requests
For our business clients, we may send review requests, feedback requests, reminders, or customer experience messages to their customers.
These communications may be sent by:
Email
SMS/text message
Phone call
Web forms
Review links
Messaging platforms
We do not knowingly send review requests to individuals who have opted out, where opt-out information has been made available to us.
2.4 To Improve Our Website and Services
We may use analytics and usage data to:
Improve website functionality
Measure page performance
Understand user behavior
Improve our offers
Test new features
Fix bugs
Strengthen security
Improve user experience
Evaluate marketing effectiveness
2.5 For Legal, Compliance, and Security Purposes
We may use information to:
Detect fraud
Prevent unauthorized access
Enforce our Terms and Conditions
Protect our rights
Comply with legal obligations
Respond to lawful requests
Maintain business records
Resolve disputes
Investigate misuse of our services
Protect clients, consumers, and the public
The FTC advises businesses to collect only what they need, protect the information they maintain, and dispose of it securely when it is no longer needed.
3. Reputation Management and Review Compliance
We are committed to ethical reputation management.
We do not knowingly provide services designed to:
Create fake reviews
Purchase fake reviews
Post reviews from people who did not have a genuine customer experience
Use bots or fake accounts to manipulate ratings
Suppress legitimate negative reviews
Threaten customers for leaving honest reviews
Impersonate customers
Misrepresent consumer opinions
Offer incentives in exchange for positive reviews
Require customers to remove or change negative reviews
Selectively solicit only satisfied customers for public reviews while diverting unhappy customers away from review platforms where prohibited
Google’s review policies prohibit merchants from encouraging content that does not reflect a genuine experience, offering incentives for reviews, discouraging negative reviews, selectively soliciting positive reviews, or posting negative content about competitors.
Our clients agree that they are responsible for complying with all applicable review platform policies, advertising rules, consumer protection laws, and industry regulations.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to collect information about your browsing activity.
These technologies may help us:
Remember your preferences
Analyze website traffic
Improve website functionality
Measure marketing performance
Personalize content
Retarget website visitors
Protect against fraud
Understand how users interact with our website
You may be able to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
We may use third-party tools such as:
Google Analytics
Google Ads
Meta/Facebook Pixel
CRM tracking tools
Call tracking software
Heatmap or session recording tools
Email marketing tools
Scheduling tools
Add or remove tools based on what your company actually uses.
5. How We Share Information
We do not sell your personal information in the traditional sense of exchanging it for money. However, some privacy laws may define “sale” or “sharing” broadly to include certain advertising, analytics, or tracking activities.
We may share information with the following categories of recipients:
5.1 Service Providers
We may share information with vendors that help us operate our business, including:
Website hosting providers
Email service providers
SMS providers
CRM platforms
Payment processors
Analytics providers
Advertising platforms
Scheduling platforms
Cloud storage providers
Customer support tools
Reputation management software providers
Data security vendors
Professional advisors
These providers are allowed to use information only as necessary to provide services to us, unless otherwise permitted by law.
5.2 Business Clients
If we process customer feedback, review activity, or campaign data on behalf of a business client, we may share related reports and results with that client.
For example, if a customer submits feedback through a review request campaign, that feedback may be shared with the business that served the customer.
5.3 Legal and Compliance Disclosures
We may disclose information when we believe it is necessary to:
Comply with law
Respond to subpoenas or court orders
Cooperate with government authorities
Protect our rights or property
Enforce our agreements
Prevent fraud or abuse
Protect the safety of users, clients, or the public
5.4 Business Transfers
If we are involved in a merger, acquisition, sale, financing, reorganization, bankruptcy, or transfer of business assets, your information may be transferred as part of that transaction.
6. Payment Information
If you purchase services from us, payment information may be collected and processed by a third-party payment processor. We do not store full credit card numbers on our own servers unless expressly stated.
Payment processors may collect:
Name
Billing address
Card information
Bank information
Transaction history
Payment authorization details
Your payment information is governed by the privacy policy and terms of the payment processor.
7. SMS and Email Communications
7.1 Marketing Emails
We may send marketing emails to individuals who subscribe, request information, become clients, or otherwise interact with us.
You may unsubscribe from marketing emails by clicking the unsubscribe link or contacting us at [email protected].
7.2 SMS/Text Messages
If you provide your phone number and consent to receive text messages, we may send SMS messages related to consultations, service updates, review requests, account notices, or marketing.
Message and data rates may apply. Message frequency may vary.
You may opt out by replying STOP or by contacting us at [email protected].
7.3 Client Customer Communications
When we send messages to customers on behalf of our business clients, the business client is responsible for ensuring that it has the proper consent or legal basis to contact those customers.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.
These safeguards may include:
Secure hosting
Access controls
Password protection
Encryption where appropriate
Limited employee access
Vendor review procedures
Monitoring and logging
Secure data transfer methods
Security training
Backup procedures
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain information for as long as reasonably necessary to:
Provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain security
Support legitimate business purposes
Retention periods may vary depending on the type of information, the nature of the service, client instructions, legal requirements, and operational needs.
Client customer lists may be deleted, returned, or retained according to the applicable service agreement.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information
Request a copy of your information
Opt out of certain uses of personal information
Opt out of targeted advertising
Opt out of sale or sharing of personal information, where applicable
Limit use of sensitive personal information, where applicable
Withdraw consent, where processing is based on consent
Appeal a denied privacy request, where applicable
California’s CCPA gives California consumers more control over personal information collected by covered businesses, including rights related to access, deletion, correction, and opting out of certain data practices.
We may need to verify your identity before processing your request.
11. California Privacy Notice
This section applies to California residents only, where applicable.
11.1 Categories of Personal Information We May Collect
We may collect the following categories of personal information:
Identifiers, such as name, email address, phone number, IP address, and business contact details
Commercial information, such as services purchased or considered
Internet or network activity, such as website usage and device information
Geolocation data, such as approximate location based on IP address
Professional or employment-related information, such as job title and business role
Inferences, such as service interests or marketing preferences
Customer communication records
Payment-related information
Review campaign data
11.2 Sources of Personal Information
We may collect personal information from:
You directly
Your business
Our clients
Public review platforms
Website analytics tools
Advertising partners
CRM systems
Payment processors
Service providers
Publicly available sources
11.3 Business Purposes for Collection
We collect information for:
Providing services
Managing accounts
Processing payments
Marketing
Analytics
Security
Legal compliance
Customer support
Reputation monitoring
Review request campaigns
Business reporting
11.4 Sale or Sharing of Personal Information
We do not knowingly sell personal information for money.
However, our use of advertising cookies, analytics tools, or retargeting pixels may be considered “sharing” under certain privacy laws.
California residents may opt out by contacting us at [email protected] or by using our cookie preference tool, if available.
11.5 Sensitive Personal Information
We do not intentionally collect sensitive personal information unless necessary to provide services, required by law, or voluntarily provided.
We do not use sensitive personal information to infer characteristics about individuals.
11.6 Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
12. Children’s Privacy
Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. You should review their privacy policies before providing information.
14. Public Reviews and User-Generated Content
Reviews, testimonials, comments, ratings, or feedback submitted to public platforms may be visible to the public.
If you submit a review on Google, Facebook, Yelp, or another third-party platform, that review is governed by the policies of that platform.
We may display testimonials or reviews on our website only where we believe we have permission or legal authorization to do so.
We do not claim ownership over public reviews posted on third-party platforms.
15. International Users
Our services are primarily intended for users located in the United States.
If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
